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Our No-Fix-No-Fee policy means
that if the engineer does not possess the necessary
technical knowledge or ability to resolve the problem or
effect the repair, then no charge is made to the customer.
If the engineer is able to
resolve the problem or effect the repair, but is only
prevented from doing so by the customer requesting the
engineer not to proceed with the work, then the customer is
charged for the engineer's time spent to that point.
If the engineer is able to
resolve the problem or effect the repair, but is only
prevented from doing so because the customer does not
possess the required software CD-Rom or Product Key, then
the customer is charged for the engineer's time spent to
that point.
If the engineer provides a
clear and precise diagnosis of a failed component and the
customer decides not to proceed with the replacement of the
component, then the customer is charged for the engineer's
time spent to that point.
The policy does not apply to
work related to computer virus problems or to cases in which
the computer has been struck by lightning. |
